Anonymous
map-marker Jersey City, New Jersey

My useless down feather coat!

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My son gave me a gift last Christmas! When I wear the jacket or coat outside covered with down, feather is coming out through the material inside whatever and variant is covered with down feather, same thing the damn feather coming out my clothes underneath looks terrible. I can wear this jacket can you help me out here please sincerely, Gabriella Rivers thank you.

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User's recommendation: Can not recommend

Anonymous
map-marker Jersey City, New Jersey

My coat /down / it’s useless!

My son gave me this damn feather jacket or coat for Christmas last year and I cannot even wear it because if I wear it underneath the jacket, my clothes is currently feather. Feather is coming out inside outside all over.

It looks really nasty when I take off my jacket Michaels cover cover big night feather pieces!

Can you help me out with? Sincerely gabriella rivers

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Anonymous
map-marker Neuss, North Rhine-Westphalia

Faulty Coat

Hello Mackage,

I purchased a Down Jacket in cognac ( SKU ID: P002087-****M) from the store

In Düsseldorf, the zipper does not work properly due to a fault , I was at the store

last week and amazed to find it does not exist anymore , I would like to return

The coat pls inform me how I should do this, as the store does not exist anymore , would it be possible

to send to another Mackage Store ?or who can help me with this problem

Awaiting your urgent answer

Dr. Larissa Taylor

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Natasha M Lci

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

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I purchased a coat with mackage. Mackage dont give refunds or credits.

They reach out the the delivery carrier and its up to them to give the refund. When I was at work my package was signed for and delivered. I live alone so where did you deliver my package to.

Fed ex decline my claim and mackage doesnt want to reimburse me. Fed ex is worse then USPS

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Loss:
$1250

Preferred solution: Full refund

User's recommendation: Don’t purchase with mack

Yesenia R Lpu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Do not order online

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Mackage - Do not order online
Mackage - Do not order online - Image 2

I ordered a coat Dec. 5, 2019.

The next day I received the tracking #. May I remind everyone that they promote 2 day shipping on their website. It is now the 26th of Dec and I still haven’t received the coat. I’ve called several times and spoke to a supervisor who promised to call me back with information and to also email me.

I’m still waiting. I’ve also chatted online with them about 7 times. I was told at one point that they were out of stock and they had to get a shipment from Canada. Today I chatted again online and they told me they would contact the warehouse and they apologized.

That is all they do, apologize but give no answers. Oh and by the way, they do not cancel orders so at this point I’m stuck waiting. I don’t know what else to do. i even asked to cancel and reorder, perhaps there is something wrong with my order number.

This is so frustrating. This was a gift for my daughter for Xmas. The worst part of it is that they will not get back to me to tell me anything.

Almost $1000 coat and they can’t get back to me. Really??

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Loss:
$950
Cons:
  • Horrible customer service
  • Very dishonest
  • Supervisor was no help
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

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